Shipping & Returns

Shipping

Sentry Technology offer a number of shipping services, those offered by our online shop are based on the shipping rates provided to us by Australia Post.

All Shipping times are subject to Australia Post standard terms and conditions.

For customers who prefer courier based delivery services please contact sales@sentrytechnology.com.au prior to your order or leave a delivery note within your order.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Sentry Technology follow the guidelines outlined by the ACCC and Australian Consumer Law that protect you as a consumer in Australia. Below are the terms for refunds and returns.

If you do have a change of mind with your purchase and it is unused and unopened, it does not preclude you from requesting a store credit for a future purchase but please understand we are not obligated to do so and it may not be accepted.

Please choose your items carefully and if you need assistance with choosing the correct product please contact us on (08) 6186 7142 or on email: info@sentrytechnology.com.au  and we will be happy to help.

If you receive a product that is broken in transit, please contact us within 48 hours of receiving your order on returns@sentrytechnology.com.au, After this time we are unable to process claims of transit damage.

If your product becomes faulty, please contact us on returns@sentrytechnology.com.au so that we can provide you with an RMA number. In the email, please copy the details below, making sure you include your name, the original order number the product was purchased on, and a brief description of the issue with the product. Faulty products will be processed according to Manufacturers terms and conditions in addition to Australian Consumer Law. Australian Consumer Law states retailers have the right to inspect and confirm any reported fault. The postage to return the faulty product to us is your responsibility, however if a replacement or repair is being provided, this will be returned to you at our cost.

Returned products should be sent to:

Sentry Technology
PO Box 1114
Burwood North NSW 2134

When requesting a return or RMA please copy the following into your email to returns@sentrytechnology.com.au and fill out all the information so we can process your request quickly.

Purchase on Invoice Number:
Purchase Date:
Item/Product Code:
Contact Name:
Contact Phone Number:
Current Address:
Reason for Return and Description: